Part 3 AI Series · August 28 Save your seat →

AI is rewriting business in real-time. Is your IT ready for what's next?

The next 5 years will bring more technology change than the last 20. You need an IT partner built for rapid transformation. Predictable IT budgets you can plan around, strategic IT leadership, and security that protects your reputation.

Trusted by industry leaders

Predictable IT Budgets
SOC 2 Attested
15-Minute Response
Strategic IT Leadership

Most Texas businesses are running yesterday's playbook

Your current IT model wasn't built for what's next. GXA IT Consulting built one that is.

Most Businesses Today

IT reacts to problems instead of preparing for what's coming next

Technology decisions are made in a vacuum, disconnected from business strategy

AI and automation keep getting pushed off to 'when we have time'

Security was built for last decade's threats, not what's emerging now

Nobody owns a 12 month plan for how your systems need to evolve

Strategic IT Partnership Approach

GXA® Virtual IT Department

Your Virtual CIO (vCIO) plans 12 months ahead, tying technology, security, and AI to your business goals

Your Virtual IT Manager (vITM) owns day-to-day IT health and standards, giving you a stable, predictable IT environment instead of constant firefighting

You get practical AI and automation guidance: where it fits, how to roll it out, and how to manage the risk

Your security architecture is actively updated to keep pace with new threats and regulatory pressure

You have clear visibility into where IT is heading, with a documented roadmap, priorities, and next steps everyone can see

How we're built for what's next

GXA®'s Virtual IT Department separates strategic IT leadership from day-to-day IT operations. Your vCIO focuses on the next 12 months of IT roadmap and strategy while your vITM and support team keep IT running smoothly and securely.

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Strategic Leadership That Plans Ahead

Your vCIO owns the 12-month IT roadmap, budget planning, and technology decisions, while your vITM owns day-to-day IT health and standards. No more firefighting leadership or strategic drift.

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AI That's Safe to Deploy

Your team is probably already using ChatGPT and Claude without your knowledge. The question isn't 'Should we use AI?' It's 'How do we use it safely?' We help you see what's happening, deploy secure AI with proper guardrails, and turn liability into competitive advantage.

Explore AI Services

Protect Your Reputation

With gShield, we focus security on protecting your reputation, your clients, and your money, reducing the risk of email compromise, wire fraud, and the kinds of attacks that break trust.

See Our Security Approach

Two ways to work with us

Fully Managed Virtual IT Department

Best for: Companies with no internal IT staff

We act as your entire IT department

Your vCIO + vITM lead roadmap, budget, standards, and vendor management

GXA service desk and engineers support all users during agreed hours

Predictable monthly investment. No surprise bills.

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Co-Managed Virtual IT Department

Best for: Companies with 1–5 internal IT staff

We plug in alongside your existing IT team

Your vCIO + vITM provide strategy, structure, and standards

Your team stays front-line helpdesk; GXA focuses on backbone, security, and complex work

Shared tools and gShield security, plus coaching that levels up your IT team

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What's always included

Whether you choose Fully Managed or Co-Managed IT, you get:

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Strategic technology planning with your dedicated vCIO, focused on the next 12 months, not just next month

Virtual IT Manager owning day-to-day health and standards of your IT

15-minute average response time with 24/7 support & engineering

AI-powered monitoring, threat detection, and automated response

Security architecture tailored to your industry requirements

Quarterly business reviews to keep IT and strategy aligned

We're the right fit for companies that see the value in a strategic IT partner, not just a support vendor

You're in the right place if

Technology is central to how your business operates

You want a partner who thinks 12 months ahead, not just fixes today's problems

You value reliability and cost clarity over 'just keeping the lights on'

Downtime, security incidents, or compliance gaps would hurt your reputation or revenue

You see AI and automation as an opportunity you don't want to miss

Learn more

What clients say

"They push themselves to continue to live above expectations and keep their clients and their members happy."

Ben Anderson Representative, Big 12 Conference

Results

Excellent

Based on 128 reviews

4.9
Read all 128 reviews (opens in a new tab)

Scroll to read all 96 five-star reviews that include written feedback. Snapshot of verified Google reviews, as of Aug 2026.

Dan DeRango

2 weeks ago

Very quick to diagnose a rare issue and knew exactly what to do to remedy. Super nice and professional.

Leslie

3 weeks ago

Very good - You were able to get my computer "bug" taken care of and I'm back up and running! Great service - Professional too!

jason bernard

8 weeks ago

Always a great experience

Jenna Moore

16 weeks ago

Prompt service, quick to help and pleasant to work with. Helped resolve technical issue in a satisfactory manner.

Glenn Bonick

21 weeks ago

WE have Been with GXA for almost a year now and they have been amazing to work with. prompt, great at setting expectations with prompt follow through.

Ryan Barrera

25 weeks ago

Fast and friendly service! Their services have been stellar where I work.

Quorum Stream

26 weeks ago

The GXA Team was of utmost assistance.

Dorothy Hodge-Wells

31 weeks ago

Second to none!!! Always prompt and knowledgeable.

dsmith5740

36 weeks ago

Very knowledgeable and helpful in fixing my problem.

Charles Clark

41 weeks ago

Excellent listening skills and technical proficiency !

Virginia Macias

47 weeks ago

Felix Gil is one of the best technicians at GXA. He was fast, friendly and knowlegeable. The programs were already on my computer so he didnt have much work to do BUT I really appreciated the time he took to explain the programs. He taught me some tips and tricks that will assist me in being more efficient. Thank you so mucn for your help! Have a great weekend!

Cheryl Nicholas

51 weeks ago

Customer service is always their priority.

Rochelle Rodriguez

Jul 18, 2025

Very helpful and responsive. My issue was resolved quickly, and the issue was explained to me. They are always professional and kind!

Work Voicemail

Jul 1, 2025

awesome experience!

Gerald Reeves

Mar 24, 2025

Excellent Customer Service with Quick Response Time

Audra Apmann

Jan 15, 2025

Great team, expeditious, and they know what they’re doing!

susan thomas

Jan 13, 2025

Great Customer Service

Angie Sanders

Nov 20, 2024

Felix knew the issue and resolved in less than 5 minutes!!!!

Nicky Tate-Young

Oct 16, 2024

GXA Tech Team are Awesome! They are very responsive and give good feedback and solution to my issues. Thank You to Rodney, Ramiz, Kenny, Felix and Andrew who have all help me with my IT issue over the last few weeks.

Brian Jeffers

Sep 9, 2024

Great service ! Always there answering my questions

Rick Russell

Aug 26, 2024

Great job!

Barb

Jun 25, 2024

Our company has just switched over to using GXA and it has been a great experience from the start. Customer Service after hours was so prompt, I have never had such quick and efficient service like it. Definitely recommend!

diana Vazquez-Spangler

Apr 1, 2024

Felix at GXA provided an outstanding service. I recommend him and the rest of the crew anytime. Great job guys!

Nancie M

Nov 27, 2023

Super helpful and knowledgeable techs. Quick to respond, quick to resolve.

Billy Wren

Sep 13, 2023

A technology company that still believes that people matter as much as the technology does is rare. Outstanding customer centric service and support with the professional and technical expertise you would expect from a solid IT partner.

Kelley Kaiser

Jul 24, 2023

GXA has always been super responsive and very professional. We value their work!

Sarah Johnson

May 25, 2023

GXA has never let me down. They are prompt, very professional, and very helpful. Technology can be difficult, but they make it easy.

Luke Ye

Apr 18, 2023

Your help is quick and wonderful.

Jeremy Martin

Mar 16, 2023

Outstanding customer service. Would recommend to anyone!

WildKindness

Mar 18, 2022

GXA are a highly valued lifeline at my office. Their customer portal, phone service, and in-person interactions are always helpful because they know how to listen to their clients. They thoroughly troubleshoot our i.t. problems in a timely fashion and care about helping us get back to our workday.

Rhonda Branch Yearby

Aug 25, 2021

Mr. Smalley was very patient and professional. I received first class service!

Jesse Martinez

Oct 13, 2020

Brian with GXA was very polite and professional.

Cheryl Nicholas

Sep 29, 2020

We have been working with GXA for several years and I cannot imagine ever working with another company for our IT and Infosec needs. The ownership and the staff are very knowledgeable and willing to do whatever it takes to keep us up and running securely. I cannot thank you enough for your help with our most recent office relocation, it went very smooth and were up and running in less than 24 hours.

Pennie Clayton

Sep 11, 2020

Regardless of the issue, GXA is always quick to respond and solve issues.

Robert Ryan

Sep 4, 2020

Thank - great help!!!

Ryan Monroe

Jun 22, 2020

great

Linda Ward

Jan 28, 2018

Great group of guys with exceptional technology skills and strong customer service skills. After all these years, I am confident that they can fix any glitch or hicup my laptop thows my direct.

Christopher Bailey

Nov 10, 2017

GXA Network Solutions provides the very best IT support, and customer service you'll find in the greater DFW area! I've been using their services for over 14 years, and have referred all of my clients to George and his team ever since I started with GXA. I've seen the company grow during this time, and typically the larger the company gets, customer service declines, and client relationships are pushed to the side. However, George and his GXA team has maintained, and duplicated his culture as a small business owner, to ensure that his staff holds his client relationships to the utmost highest regards. Their response time is immediate, and their patience, and ability to communicate with the most novice computer user (such as myself), to assess each issue you face is FIRST CLASS! I wouldn't think of using anyone else, and would highly recommend their team for all of your IT needs! Thanks George, and the GXA team for all of your assistance over the years, and keep up the great work!

Greg Gordon

Apr 13, 2017

Its hard to expect perfection when it comes to IT and computers. What impresses me most about GXA is their team and culture. I can always count on them as a partner. And it's their commitment to our relationship that's perfect for me.

Sheri Miceli

Apr 10, 2017

We have worked with GXA for going on a year now. They are always prompt to respond to our IT issues and are a very professional group to work with. They have made my job much easier!

Kim Lehere

Jul 7, 2016

We just started working with GXA in June, and we couldn't be happier with our decision. GXA is professional and personable. They know their business, and they're a pleasure to work with - not always an easy combination with IT Service Companies. They have had a very positive impact on our business just in a few short weeks, and they've been a very valuable resource for improving other areas of our organization.

Matt Hohne

Jul 5, 2016

GXA is a strong service provider for BBG with prompt service and a dedicated staff

Glenda Hardin

Jun 24, 2016

GXA's definitely a Winner!

Jason Fansler

May 11, 2016

This far and away one of the best companies that I have dealt with. Nate is always on top of the job and very attentive to our needs. Give these guys a try...you won't be disappointed!

Susan Kominski

Apr 22, 2016

always great service!

John Bradley

Apr 20, 2016

They are a fast, responsive collection of some of the most technically savvy and knowledgeable people around. I'd trust them implicitly with my server and network support.

Jaimee Keene

Apr 20, 2016

Our company uses GXA for remote troubleshooting and IT support. I've been working with them for over 3 years, and they are quick to respond, and a pleasure to work with. I give them my highest recommendation!

Celia Woodman

Apr 8, 2016

GXA Network Solutions came to the aid of our company about 2 years ago after a devastating experience with another IT company. GXA quickly saw and understood our turmoil and rolled up their sleeves and jumped in full blast to help us regain control of our network and try to recover the massive loss of data we had encountered. Their technicians are very knowledgeable, helpful and extremely personable. Thanks to their capability and prompt support, we now feel secure about our network being in good hands after being quite paranoid, and it's such a relief.

Jennifer Finley-Lezcano

3 weeks ago

Another fast and successful issue resolution for IT issues at work

Pennie Clayton

5 weeks ago

Quick response time. Resolves issues quickly as always.

Shayla Hall

14 weeks ago

Thanks, Jared, for fixing my issue in under 3 minutes! I was stumped but he knew exactly what was wrong! I am back up and running again :)

Scott Moore

18 weeks ago

Absolutely as good as it gets. Prompt, informative, respectful, and just solid in every aspect. Much appreciated GXA!

Sherrie Norris

24 weeks ago

We've been a client of GXA for over 20 years and have never needed another IT company for anything. From big projects to cyber security to desktop support, they are so knowledgeable and reliable. Just when I think I have a favorite tech, someone else responses to my ticket request and I realize that they are all my favorite, because they are all trained to service their clients with patience and respect. It all starts at the top. Thank you George MaKaye for never changing and for treating our business like it was your own.

Cathy Lee

25 weeks ago

GXA to the rescue with patience and best solution!

Cecilia Safianow

30 weeks ago

GXA is amazing at making sure what ever issue I am dealing with they resolve it in a timely manner.

Kevin Narveson

32 weeks ago

GXA and Jared worked very diligently to resolve my issue.

Nikki

41 weeks ago

Thanks to GXA, our technology infrastructure is now more efficient, secure, and reliable. I highly recommend them to any business looking for a dependable IT partner.

David Barrand

47 weeks ago

GXA Techs are always helpful. The provide outstanding service.

Eric Logue

51 weeks ago

Wonderful customer experience. This team has a solid understanding of technical support and is always helpful. Thank you!

Rebeca Cruz

Aug 13, 2025

Excellent service, fast and very professional.

ADOLFO VIGUERIAS

Jul 8, 2025

Fast response time and fixed the problem promptly, keep up the good work!

William johnson

May 29, 2025

GXA never disappoints! Prompt service and technically proficient.

DANIEL SANTOS

Feb 5, 2025

Quick, efficient, polite.

Patricia Calk

Jan 13, 2025

I have worked with GXA Network Solutions for over 10 years. The entire GXA team is great to work with! They are very responsive and knowledgeable. I look forward to our continued relationship!

Boaz Wabwile

Dec 19, 2024

An amazing place to be. The staff are warm and welcoming.

Anna Patterson

Oct 17, 2024

GXA does an amazing efficient job!

Andrew Nguyen

Sep 11, 2024

Sajid Nazeer has assisted me with PC troubleshooting on multiple occasions, consistently demonstrating promptness, professionalism, and expertise.

Stephanie Jaeger

Sep 4, 2024

Wonderful IT support!

Priya Tugera

Aug 23, 2024

GXA is the Managed IT company that everyone needs especially when you are looking within the Texas area. They are super responsive and are very knowledgeable.

deputy328

May 20, 2024

Kenny Haslip was outstanding in his support and assistance for me and my computer issues. Very patient and understanding!

Cameryn Fulton

Dec 14, 2023

GXA is great! Always very responsive and quick to solve problems I come across! Thank you!

Ashley Jacobs

Oct 23, 2023

I love GXA and how attentive they are! Thanks for always helping me Felix your awesome!!

Sherry Howard

Aug 1, 2023

I love the team at GXA!! They rock!!!!!

Daniel Reyes

Jun 16, 2023

Response time was awesome and issue was resolved in a timely manner thank you very much Daniel

Deena Leigh

May 9, 2023

I cannot recommend GXA highly enough for their technical support. In my line of work it is crucial to have their qualified team of highly skilled and readily available specialists who can assist with all manner of logistical issues, which is a tremendous asset to my own team's workflow and production. They are professional, patient, super competent, and have saved me from countless nervous breakdowns and/or potentially throwing my laptop into a ravine.* * aforementioned laptop is company property so this is a joke, probably ;)

Louise Feeser

Apr 6, 2023

Great response time when issues occur. Like being able to talk to a live person. Thanks,

Kimmie Stylz

Jun 22, 2022

Absolutely amazing experience.

Eric P. Bauer

Oct 22, 2021

Very responsive. Resolves problems effectively.

Linda blackson

Apr 28, 2021

To date, the all around best company by far! Professional, passionate about delivering results that exceed all expectations. Honorable, reliable and outstanding. This company would rate 10 stars!

David Johnson

Oct 6, 2020

Issue resolved with excellent customer service skills

Cheryl Jones

Sep 28, 2020

You responded promptly to my inquiries for help.

Mike Hinkler

Sep 10, 2020

Very responsive, professional, and quality information!

Alexis Martin

Aug 19, 2020

Absolutely AMAZING. Nate always responds quickly and walks you through things step by step.

Nicholas Lee

Mar 20, 2019

Gabe Austein and GXA have been a great resource for all of my IT managed services. Gabe’s knowledge and ability to develop a personalized strategy for each company has allowed me to recommend him to any of my clients. You will be very happy if you work with him.

Genise Reneau

Dec 6, 2017

Our company has been working with GXA for 14 years now and has helped us grow from a small company into a large nationwide company. The staff is friendly with good personalities to help assist and take care of your needs promptly. They are very knowledgeable and work until problems get resolved! Cant say enough good about them. Keep doing what you do best GXA!!

beth valentine

Sep 14, 2017

The folks at GXA are always very helpful. I have never had a bad experience. If one Tech is unable to solve the issue, the ticket moves to the next level. Most of the time, however, my problem has been taken care of on the first go around.

Bonnie Smith

Apr 12, 2017

We love working with GXA! Their service is great and the best part is the fun personalities that we get to associate with.

Cindy Johnson

Jul 25, 2016

Great group of guys. Friendly staff. We do not think of them as a vendor, they are an extension of our IT department making it seamless to our staff. Things are getting done, and that is important to our business. Done timely and done right.

Gina Catt

Jul 5, 2016

GXA has been taking care of the needs of our company for almost a year now. We have 5 locations and approximately 60 users. When they took over our IT, we had some pretty outdated equipment and processes. They have helped us through the process of improving our IT environment and updating processes. They respond very quickly when needs arise & are able to accommodate us very quickly so we do not lose much production time. I highly recommend GXA Network Solutions!

NORMAN RIDGWAY

Jul 5, 2016

We've worked with GXA in the past and I would highly recommend them to anyone needing network or server assistance. We had a firewall crash and they worked with us through the night to get a new one up and running to prevent any further outages to our organization.

Chaka Denson

May 26, 2016

GREAT STAFF!!! LOVE THEM ALL!! So helpful and their response team is INCREDIBLE!!!

Texas Gal

May 4, 2016

Very prompt and easy to work with. The guys are always nice.

Veronica Alvarado

Apr 20, 2016

Very knowledgeable and fast. No down time when working with GXA.

Debbie Malloch

Apr 20, 2016

All the technicians have been very helpful.

Chris Rowlett

Apr 11, 2016

I met George several years ago and have been very impressed with his tech knowledge and commitment to the client. Over these years i have found his honesty and integrity to be of the highest order. He has delivered on difficult projects and maintained high professional standards. I recommend that you contact him for network security and managing your IT infrastructure.

Chris Mycoskie

Apr 8, 2016

Always very quick to respond to issues. We've enjoyed working with GXA and recommend them highly.

Questions every business owner asks

Real questions from real clients, and honest answers.

Why do we need to replace computers every 3-5 years?

Old machines quietly tax your business every day: slower logins, freezes, crashes, and more support tickets. Your vCIO + vITM build a hardware lifecycle plan that balances productivity, risk, and tax/depreciation so you can see the math, not just the expense.

Why does Microsoft licensing feel so expensive?

Usually because it's unmanaged. Most companies pay for licenses they don't use or features they don't need. Your vITM audits Microsoft 365 and other subscriptions, cleans up the waste, and your vCIO folds those savings back into your roadmap.

Is my team using AI tools I don't know about?

Almost certainly. Shadow AI is the new shadow IT. We help you see what's already in use, decide where AI makes sense, and put policies and guardrails in place so AI becomes a safe advantage, not a quiet data leak.

How do I know if we're actually secure?

"Feeling secure" and being secure are two different things. We start with a candid assessment of your security posture, then your vCIO turns that into a practical roadmap: what's critical, what can wait, and how to align it with your budget.

Why invest in IT if everything seems to be working?

Because "working" often means held together with duct tape. Your vCIO looks at the business impact (risk, efficiency, growth), and your vITM looks at the operational impact (noise, recurring issues). Together, they find optimizations and cost savings that can fund the improvements you actually need.

Why does IT cost so much money?

It feels that way when there's no explanation. Your vCIO builds a clear budget from your 12-month roadmap and shows you where every dollar goes, what it protects, and what it enables, including what you can cut or phase in over time.

How do I know if we've outgrown our current MSP?

Common signs: you only see them when something's broken, "strategic" talks are really sales pitches, your leaders still don't know the plan, and IT feels reactive even though you're paying a lot. If there's no vCIO giving you a real roadmap and no vITM driving standards and noise reduction, you're not getting leadership. You're getting a help desk with an account manager.

Can you work with our existing IT person or team?

Yes, that's exactly what our co-managed model is for. Your internal IT stays the front-line helpdesk and keeps the relationships with your users. GXA brings a vCIO for strategy, a vITM for structure and standards, and additional engineering for backbone, security, and complex work. The goal is simple: make your IT team look like rockstars, not push them out.

What does switching to GXA actually look like?

We treat it as a project, not a flip of a switch. Your onboarding team (including your dedicated vCIO and vITM) leads a structured process: getting visibility into your environment, stabilizing the basics, documenting what you have, transitioning support, and building your roadmap. We don't just "take over support"; we stand up a Virtual IT Department that grows with you.

Proven track record

SOC 2 Type II
ISO 9001 Certified
CISSP Leadership
Microsoft Solutions Partner
MSP Titans 2024 Finalist
Vanta Partner

Ready to build IT for what's next?

Discover hidden AI opportunities or talk to our team today