(RICHARDSON, TX – March 18, 2021) – All over the world, women are leading the way.
That theme carries over into Texas, too, where Dr. Alicia Makaye, Ph.D., has assumed the role of President and CEO of GXA, an IT company she co-founded with her business partner and spouse, George Makaye.
George Makaye has stepped down from those responsibilities to focus on his cybersecurity venture, Makaye InfoSec. He will remain involved with GXA, serving as Principal Advisor. George Makaye will continue to provide strategic advice to Dr. Alicia Makaye, as needed, something the pair has always done for each other as they built their Dallas-Fort Worth IT company together.
“The timing for this transition is perfect,” Dr. Alicia Makaye said. “It comes at a historic moment when we have gained an African-American, Asian-American, female Vice President. All across America, we see women of color taking charge in major corporations such as Walgreens and FedEx, where the glass ceiling for minority women leaders is being shattered.
“I have always been in a leadership role at GXA, but now I am excited to be taking the helm and letting young girls see that IT, Tech, and STEM, are careers they can and should pursue. I want them to believe in possibilities.”
While George Makaye, a certified IT and cybersecurity expert, was the face of the company for more than a decade, Dr. Alicia Makaye worked hard behind the scenes to build the infrastructure and systems that have resulted in much of the success GXA has experienced. She ensured GXA ran smoothly by overseeing all aspects of internal operations, including but not limited to HR—recruiting, hiring, managing employees—plus accounting, organizational development, and other business objectives for the company.
“Alicia has my full confidence. She knows the business inside-out and will be an outstanding leader,” George Makaye said. “As we look into the future to scale the business beyond DFW, her deep understanding of the business and systematic approach to leadership is what we need to take us to the next level.”
Dr. Makaye’s credentials set her apart. She is an Air Force veteran who holds a doctorate in Public Affairs. Both her master’s and bachelor’s degrees are in Human Resources Management. Structure, organization, processes, and people are in her wheelhouse—and now so is running an IT company.
POISED FOR GROWTH
Founded in 2004 and incorporated in 2008, GXA is a managed service provider (MSP) that helps businesses take command and control of their IT, providing peace of mind. The Richardson-based company serves a diverse client base from almost every industry and provides a myriad of business IT solutions such as managed IT services, IT consulting, computer network services, cloud computing services, and disaster recovery services. A Certified Microsoft Partner and a three-time recipient of the Inc. 5000 award, GXA last year made the inaugural Inc. 5000 Series: Texas List, the most prestigious ranking of the fastest-growing Texas-based private companies.
GXA has indeed grown. Since its inception, the company has made five location upgrades; the latest came at the end of 2019 when GXA moved to 269 W. Renner Pkwy in Richardson, more than doubling its size. The new location provides more workstations and amenities for staff, such as dedicated space for leisure activities, including a full break room, a prayer/meditation area, and a health and wellness room.
Its client base continues to grow as well. Under Dr. Alicia Makaye’s leadership, the company anticipates expanding GXA’S services to offer MAC support and VoIP hosting, becoming a true one-stop-shop IT company.
What other changes does Dr. Alicia Makaye have planned? She has already begun expanding GXA’s reactive team and adding personnel in other departments to round out its expert team of IT professionals.
“This COVID-19 pandemic and remote work have changed the way our clients’ businesses are being run,” Dr. Alicia Makaye said. “Where we would previously address issues for one server, one network, we now might have to help a company’s 80 employees troubleshoot their individual home WI-FI networks. Remote work increased our workloads and our own employees’ stress levels. Hiring more help will relieve some of that pressure. Our employees are our most important asset. Their experience becomes our clients’ experience, and we want that to be stellar.”