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As a small business owner, choosing to use a managed service provider is usually a smart decision. You don’t have the time necessary to ensure your hardware and systems are running smoothly at all times. You also don’t have enough time to properly analyze your technologies for inefficiencies, especially when you’re busy managing your business and staff. If you don’t have the knowledge to maintain or fix your equipment in the event of an error or malfunction, that can result in serious downtime (meaning unnecessarily lost productivity and revenue). You know your business needs a managed service provider, but choosing one can feel like a big decision…because, well, it is. You can’t be putting your technology in the hands of just anyone! Whether you’re looking for a new MSP or just wanting to ensure your current provider is the best deal you can get in your local area – we recommend you ask the following 8 questions to make sure they check these crucial boxes in their operations:
- What IT support do you offer?
- What experience do you have in my industry?
- What are the terms of the contract?
- Is initial pricing promotional or fixed?
- How do you implement updates or changes in technology?
- Do you have a good reputation?
- Do I need any on-site equipment?
- What does your SLA look like?