What are Managed IT Services
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Managing the complexities of IT is becoming increasingly challenging for today’s businesses. According to a study by the Ponemon Institute, 64% of businesses faced significant operational disruptions last year due to ongoing IT issues.

Many businesses find themselves ill-equipped to handle these challenges on their own.

“Expecting a small team or a single individual to solve all IT problems is unrealistic and risky for your business,” says George Makaye, CEO of GXA. “Partnering with a managed services provider (MSP) allows you to enhance and extend IT expertise across various domains.” 

But before you decide to incorporate managed IT services into your organization, one fundamental question must be addressed: what are managed IT services, and how can they benefit your business? This article aims to answer this question and provide an in-depth overview of how managed services work.

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Defining Managed IT Services

So, what are managed IT services? Essentially, managed IT services definition refers to the external management of an organization’s IT operations and responsibilities, shifting away from traditional onsite IT management.

This IT services model involves collaborating with a team of experts who remotely monitor and manage your IT infrastructure, ensuring smooth operations and consistent service levels.

Even those with substantial IT knowledge may find managing their IT in-house to be a distraction from their core business activities.

By delegating IT tasks to a managed service provider (MSP), you can focus on your main business operations and achieve considerable cost savings over time.

A study by CompTIA revealed that 50% of businesses partnering with an MSP reported annual IT cost savings between 1% and 24%, while 33% noted savings of 25% to 49%. Additionally, 13% of these companies experienced cost reductions of over 50% through managed IT services.

Key Components of Managed IT Services

To ensure you fully understand the many benefits of managed IT services, let’s explore the typical service offerings provided by managed service providers.

1. Comprehensive Network Management

Ensuring the health and connectivity of your business’s computer network.

2. Robust Data Backup and Recovery

Safeguarding your data with secure storage and effective recovery solutions.

3. Advanced Cybersecurity Services

With cybercrime costs projected to exceed $20 trillion by 2026, cybersecurity utilizes top-tier practices to protect against cyber threats.

4. Seamless Cloud Integration and Management

Facilitating smooth transitions to and management of cloud environments.

5. Responsive IT Helpdesk Solutions

Providing dependable technical support to minimize disruptions.

6. Updating Critical Software and Hardware

Keeping systems and software current to ensure your business remains competitive.

7. Expert IT Strategy and Advisory Services

Research shows that 70% of IT projects fail. Guidance from IT consultants and Virtual Chief Information Officers (vCIOs) helps you avoid this situation. These experts assist with planning and budgeting, IT strategy development and execution, and more.

The Benefits of Managed IT Services

A managed service provider functions as an extension of your internal IT team. This can mean enhancing an in-house team or outsourcing IT entirely.

1. Predictable Cost Management

Avoid the financial burden of a large in-house IT team with a fixed monthly fee, particularly beneficial for small and medium-sized businesses.

2. Expertise You Can Trust

Gain access to seasoned IT professionals, often beyond reach for many businesses due to budget constraints.

3. Preventive IT Care

Adopt a proactive approach to address IT issues before they escalate, ensuring minimal disruption to your workflows.

4. Enhanced Flexibility for Long-Term Growth

Managed services let you scale your IT resources up or down as needed, aligning with your business’s goals.

5. Advanced Cybersecurity Services

Implement comprehensive cybersecurity strategies to protect against unauthorized access.

6. Focus on Managing Your Business

Free up time and resources to concentrate on core business objectives.

When to Consider Switching to Managed IT Services

Knowing when to engage a managed services provider (MSP) is crucial for operational efficiency and growth. Consider these scenarios as key indicators:

1. Rapid Business Growth

Expanding IT demands may outpace your in-house team’s capabilities.

2. Frequent Technical Issues

Recurring technical problems signal the need for reliable external support.

3. Meeting Regulatory Compliance Requirements

Heavily regulated industries like healthcare and finance require specialized IT expertise to ensure compliance, preventing fines and reputational damage.

Choosing the Right Managed IT Services Provider

Selecting the right MSP is critical once you’ve decided that managed services align with your business strategy. Consider these factors:

1. Specialized Knowledge

Ensure the MSP you want to partner with has expertise in areas relevant to your industry.

2. Evaluations and Testimonials

Look for feedback from similar businesses that have used the MSP’s services.

3. Service Level Agreements (SLAs)

Understand the MSP’s SLAs, including promised uptime and response times. Seek additional clarification on these areas if needed.

4. Robust Cybersecurity Protocols

Verify that the MSP follows stringent security standards to protect your business’s sensitive data.

How Managed Services Work: Key Features and Benefits

FeatureDescriptionBenefit
Network ManagementEnsures constant connectivity and network health.Minimizes downtime, enhances productivity.
Data Backup and RecoverySecure data storage and recovery solutions.Protects critical business data.
CybersecurityAdvanced security measures against cyber threats.Safeguards sensitive information.
Cloud Integration and ManagementSeamless transition and management of cloud environments.Enhances flexibility and scalability.
IT Helpdesk SolutionsReliable technical support for IT issues.Reduces disruptions and operational delays.
Software and Hardware UpdatesKeeps systems and software up-to-date.Helps you maintain a competitive edge.
IT Strategy and Advisory ServicesExpert guidance on IT planning and budgeting.Aligns IT strategy with business goals.
How Managed Services Work

Discover the Benefits of Managed IT Services with GXA

Understanding the intricacies of managed IT services positions businesses like yours to make informed decisions that enhance your IT infrastructure. 

As a leading managed services provider, GXA provides tailored managed services to meet your specific needs. Whether you need comprehensive security services or reliable technical support, we deliver the expertise and support you require.

Ready to optimize your IT operations? Contact us today to learn more and schedule a free consultation.