The difference between a small business owner loving their new VoIP system and hating it really boils down to how it was implemented. A poor implementation can cause all sorts of issues that range from choppy sound quality to unreliable service.

Here are three keys to a successful VoIP implementation.

Quality-of-Service (QoS)

VoIP calls are nothing more than data packets being sent across your network to deliver those calls. However, without QoS the data being sent isn’t prioritized based on what it needs or is meant to do. That’s what leads to fuzzy sound quality, echos, or even dropped calls. QoS will ensure higher priority data packets reach their destination when it needs to, while lower priority data traffic no longer interferes.


Cloud (Hosted) PBX

Instead of having a VoIP system installed on-site, which means you would also be responsible for managing and maintaining the infrastructure, you could choose to have it hosted in the Cloud. With a Hosted PBX system your provider manages everything for you, and it’s not unreasonable to expect 99.99% or higher uptime with the system.


Secure Your VoIP System

One area often forgotten about is security when it comes to your VoIP system. Fortifying your VoIP system with the latest in security technology and standards will help block hackers from gaining access to your system. That access would allow calls to be made and large quantities of data being used that could cost your company big time.


As you can see, VoIP requires a bit of planning and strategizing to ensure a smooth implementation. This can really make or break your end-user experience with such a powerful business tool. Get the most out of VoIP, and the productivity benefits it brings along with lowered communication costs, by developing a sound implementation strategy with a trusted technology partner like GXA.