IT That Accelerates Your Practice Growth
Your IT should make patient care easier, not harder. GXA® provides strategic IT leadership, EHR optimization, and HIPAA compliance—handled—so you can focus on what matters: your patients.
21
Years serving Texas healthcare
15 min
Average response time
SOC 2
Type II attested
We support your healthcare stack:
Epic Cerner athenahealth eClinicalWorks Microsoft 365Is Your IT Accelerating—or Slowing—Patient Care?
Healthcare practices need IT that keeps up with the pace of patient care. When technology slows you down, it costs you time with patients and creates frustration for your staff. Here's what we hear from practices before they partner with GXA:
Common Challenges We Solve
These issues may feel like IT problems, but they're really symptoms of missing IT leadership and standards. Here's what we hear from healthcare practices before they partner with GXA.
EHR Systems Slowing Patient Care
Your EHR should accelerate care, not slow it down. Integration gaps, slow performance, and workflow friction cost you time with every patient.
- ▸ EHR performance issues during peak patient hours
- ▸ Manual data entry between disconnected systems
- ▸ Lab results and imaging not flowing into patient records
- ▸ Telehealth platforms not integrated with scheduling
- ▸ Staff workarounds creating data quality issues
Vendor Complexity Draining Your Time
You coordinate between your EHR vendor, billing service, phone system, and a dozen other IT vendors. Every issue becomes a game of who's responsible.
- ▸ No single point of contact for IT issues
- ▸ Finger-pointing between vendors when problems arise
- ▸ Contract renewals and license management falling through cracks
- ▸ Vendor updates breaking integrations with other systems
- ▸ Hours lost coordinating between support teams
Inconsistent Technology Across Locations
Each clinic has different equipment, different setups, different problems. Staff can't move between locations without relearning systems.
- ▸ No standard workstation or device configuration
- ▸ Different printers, scanners, and peripherals at each site
- ▸ Inconsistent Wi-Fi and network performance
- ▸ New location setup takes weeks instead of days
- ▸ IT support quality varies by location
HIPAA Compliance Creating Overhead
You know HIPAA is important, but compliance documentation, risk assessments, and audits consume time you could spend on patient care.
- ▸ Annual risk assessments incomplete or outdated
- ▸ Business Associate Agreements scattered across files
- ▸ No clear audit trail for access to patient records
- ▸ Staff security training inconsistent or missing
- ▸ Uncertainty about new HIPAA Security Rule requirements
Why Choose GXA for Healthcare
We're not generic IT support. We understand clinical workflows, EHR integrations, and the specific challenges of keeping healthcare practices running smoothly.
Built for Clinical Workflows
We understand patient flow, exam room technology, and the specific IT needs of healthcare practices—not just generic office setups.
HIPAA Compliance Expertise
SOC 2 Type II attested. We handle risk assessments, documentation, and audit preparation so you can focus on patient care.
Reduce Operational Friction
EHR performance, system integrations, and workflow optimization. Less time fighting technology, more time with patients.
One Team, All Your Vendors
We coordinate across your entire healthcare IT ecosystem—EHR, billing, labs, telehealth, phones—so you have one point of accountability.
How GXA Helps Healthcare Practices
We focus on EHR optimization, vendor coordination, and operational efficiency—so your team can deliver excellent patient care without IT getting in the way.
EHR Integration & Optimization
Seamless integration between EHR, billing, scheduling, lab systems, and telehealth. We manage the complexity so you focus on patient care.
Single Point of Accountability
One team coordinating all your IT vendors. EHR issues, phone problems, network outages—one call to GXA, and we handle it.
Standardized Multi-Location IT
Consistent technology experience across all your clinics. Same equipment, same setup, same support quality—regardless of location.
Compliance Handled for You
HIPAA documentation, risk assessments, and audit preparation—handled. We keep you compliant so you can focus on patient care.
Security as an Enabler
Protection that doesn't slow you down. SOC 2 Type II attested security, continuous monitoring, and incident response—built into your service.
Strategic IT Planning
Your vCIO builds a 12-month technology roadmap aligned with practice growth. Every IT investment explained and justified. No surprise projects.
What Healthcare Practices Get with GXA
Strategic IT leadership + healthcare stack expertise + support built for patient care environments.
Strategic IT Leadership (vCIO) for Healthcare
Executive-level technology planning that accounts for HIPAA requirements, EHR workflows, patient data protection, and practice growth objectives.
Monthly On-Site IT Management (vITM)
Your Virtual IT Manager visits monthly to review standards, address recurring issues, and ensure technology supports—not slows—patient care.
vCISO for Security Leadership
Your Virtual CISO leads security strategy, risk management, and HIPAA compliance—ensuring protection is built into your technology plan, not bolted on.
Healthcare Stack Expertise
We know Epic, Cerner, athenahealth, eClinicalWorks, and the ecosystem of healthcare IT. EHR optimization, integration, and support—handled.
Vendor Management
We handle your EHR vendor, phone systems, medical device integrations, and software renewals. One point of contact for all your IT vendors.
Predictable IT Budgets
Know your IT spend for the entire year before January. No surprise invoices. One predictable monthly investment you can plan around.
15-Minute Response Time
When patient care is at stake, you can't wait for IT support. Average 15-minute response. 24/7/365 availability. Same-day resolution on critical issues.
The Virtual IT Department Model
What makes GXA different from other MSPs? We don't just provide support—we provide IT leadership with three dedicated roles.
Your vCIO: Strategy & 12-Month Roadmap
Your Virtual CIO connects technology to your practice goals. Quarterly reviews, annual IT budgets, and a 12-month roadmap that accounts for growth, compliance, and operational efficiency.
- • Long-term technology planning
- • Budget development and cost optimization
- • Digital transformation guidance
- • Executive-level IT partnership
Your vITM: Health & Standards
Your Virtual IT Manager owns day-to-day IT health. Monthly on-site visits, standards enforcement, and proactive issue resolution—before problems impact patient care.
- • Monthly on-site visits
- • Standards enforcement across locations
- • Reduces recurring IT issues
- • Protects vCIO from firefighting
Your vCISO: Security Leadership
Your Virtual CISO ensures security and HIPAA compliance are built into your technology plan. Risk assessments, security policies, and compliance guidance—protection as a foundation.
- • Security strategy and risk management
- • HIPAA compliance guidance
- • Incident response planning
- • Quarterly security reviews
HIPAA Compliance Handled
You know HIPAA is important. But you became a healthcare provider to care for patients, not to manage compliance documentation. GXA handles the IT side of HIPAA so you can focus on what matters.
400%
Increase in Healthcare Cyberattacks
Healthcare is the most targeted industry for ransomware and data breaches.
$9.77M
Average Healthcare Data Breach Cost
Healthcare breaches remain the most expensive across all industries.
SOC 2
Type II Attested Security
Annual
Risk Assessments Included
24/7
Security Monitoring
Frequently Asked Questions
Common questions from healthcare practices considering a partnership with GXA.
How do you handle HIPAA compliance?
We provide complete HIPAA compliance support including annual risk assessments, policy documentation, staff security training, and audit preparation. Our SOC 2 Type II attestation demonstrates our commitment to security controls that meet healthcare requirements. Your dedicated vCISO leads compliance strategy so you can focus on patient care.
Can you support our specific EHR system?
Yes. We have experience with Epic, Cerner, athenahealth, eClinicalWorks, and many other EHR platforms. We handle integration, optimization, and coordination with your EHR vendor to ensure seamless data flow between clinical systems.
What's your response time for patient care-impacting issues?
Average 15-minute response for critical issues. When patient care is at stake, we prioritize accordingly—available 24/7/365 with same-day resolution on critical problems. Our helpdesk number is (972) 630-3303.
How do you handle multi-location practices?
We standardize technology across all your locations so staff can move between clinics seamlessly. Same equipment, same configurations, same support quality everywhere. Your vITM visits each location on a regular schedule to enforce standards.
What HIPAA technical safeguards do you implement?
GXA implements access controls, audit logging, encryption of PHI at rest and in transit, automatic session timeouts, unique user identification, and emergency access procedures. Our gShield security framework includes 24/7 managed detection and response (MDR) that monitors for unauthorized access to patient data.
How do you protect against healthcare ransomware attacks?
Healthcare organizations face a 400% increase in cyberattacks. GXA's gShield framework provides layered protection: 24/7 MDR with SOC monitoring, endpoint detection and response, network segmentation between clinical and administrative systems, immutable backup and disaster recovery, and regular phishing simulation training for staff.
Do you handle Business Associate Agreements (BAAs)?
Yes. As a SOC 2 Type II attested organization, GXA executes Business Associate Agreements with all healthcare clients. We maintain our own compliance posture and can provide documentation of our security controls for your compliance audits.
How do you support telehealth infrastructure?
We design and manage telehealth infrastructure including video conferencing platforms, network bandwidth optimization, HIPAA-compliant communication tools, and integration with your EHR and scheduling systems. We ensure telehealth visits are as reliable as in-person appointments.
What is the cost of outsourcing healthcare IT?
Healthcare IT outsourcing through GXA uses a per-user pricing model that provides budget predictability. The exact cost depends on your number of users, locations, compliance requirements, and service level. Contact us for a customized quote tailored to your practice.
How do you handle PHI data encryption?
GXA implements encryption for protected health information (PHI) at rest and in transit. This includes encrypted email for patient communications, encrypted backup storage, SSL/TLS for all data transmission, and full-disk encryption on workstations and mobile devices that access patient records.
Can you help with medical device security?
Yes. We implement network segmentation to isolate medical devices from general business networks, monitor device communications for anomalies, coordinate with device manufacturers on firmware updates, and ensure medical device networks meet HIPAA technical safeguard requirements.
How do you manage IT across multiple healthcare locations in Texas?
GXA serves healthcare practices across 11 Texas locations including Dallas, Fort Worth, Richardson, Plano, and Frisco. We standardize technology across all sites, provide centralized monitoring, and assign a dedicated vITM who visits each location on a regular schedule. Our Richardson headquarters provides central access to the entire DFW metroplex.
What happens if we have a data breach or security incident?
GXA maintains a documented incident response plan for healthcare clients. In the event of a security incident, we immediately contain the threat, investigate the scope, preserve forensic evidence, assist with HIPAA breach notification requirements, and implement remediation measures. Our 24/7 SOC monitoring means incidents are detected and responded to rapidly.
Do you provide staff security training for HIPAA?
Yes. Security awareness training is included with every managed IT engagement. This includes HIPAA-specific training on handling PHI, recognizing phishing attempts, proper device usage, and incident reporting procedures. We also run quarterly phishing simulations to test and reinforce training.
What is the Virtual IT Department model for healthcare?
The Virtual IT Department™ provides healthcare practices with three dedicated IT leadership roles: a vCIO for strategic planning and technology roadmaps, a vITM for monthly on-site IT management and standards enforcement, and a vCISO for security leadership and HIPAA compliance guidance—plus 24/7 helpdesk support. It's an entire IT organization built for healthcare.
How do you handle healthcare cloud compliance?
GXA manages HIPAA-compliant cloud environments including Microsoft 365, Azure, and private cloud infrastructure with 99.999% uptime. We ensure cloud configurations meet HIPAA requirements including access controls, audit logging, encryption, and data residency. All cloud vendors are vetted for BAA compliance.
Success Stories
See How We've Helped Healthcare Organizations
E-Care Emergency Centers
Curing network woes for healthcare growth—resolving infrastructure issues that were impacting patient care delivery.
Integrity Transitional Hospital
Transforming healthcare IT for patient care—building reliable infrastructure that supports clinical operations.
How We Work Together
A proven process for smooth onboarding and continuous improvement:
Discovery
We learn your business, goals, and high-level IT and security gaps.
Onboarding
We deploy our tools, document your environment, complete a deep assessment, deliver a gap report, and transition support to GXA.
Strategic Planning
Your vCIO builds a 12-month IT and security roadmap aligned with your objectives and budget.
Optimization
We execute the roadmap and continuously refine standards—so IT gets cleaner, quieter, and more strategic over time.
Healthcare IT Services
- Fully Managed IT — Complete IT department for healthcare practices
- Co-Managed IT — Augment your internal IT team
- gShield Cybersecurity — HIPAA-ready security framework
- Fractional CIO — Strategic IT leadership for healthcare
- Virtual CIO Guide — Comprehensive guide to vCIO services
Serving Texas Healthcare
- Dallas — Healthcare IT for Dallas practices
- Fort Worth — Healthcare IT for Tarrant County
- Plano — Medical IT support in Plano
- Richardson — GXA headquarters
- All Locations — 11 Texas service areas
Written by
George Makaye, CISSP
President & CEO, GXA®
George has led GXA for 21 years, serving healthcare organizations across Texas with strategic IT leadership and HIPAA compliance expertise. CISSP certified, he brings deep knowledge of healthcare cybersecurity and the operational challenges facing medical practices.
Ready for IT That Supports Patient Care?
Your practice's growth depends on reliable technology. Let's make sure your IT is an asset that accelerates care—not a barrier that slows it down.