IT Support Dallas Businesses Trust
When you have outgrown your current IT support, you need a partner—not just a provider. GXA delivers 24/7 helpdesk, 15-minute response times, and strategic IT leadership from our Richardson headquarters, just minutes from Downtown Dallas.
What Sets Us Apart
Most IT support companies answer tickets. GXA runs your IT like we own it—proactive, strategic, and always available.
15-Minute Response Time
Critical issues get immediate attention with our 15-minute average response time—keeping your Dallas business running smoothly.
24/7/365 Helpdesk
Round-the-clock support from experienced engineers. Nights, weekends, holidays—we are always here when you need us.
Local Dallas Presence
Our Richardson headquarters is minutes from Downtown Dallas. Your Virtual IT Manager visits on-site monthly—not a distant call center.
Proactive Monitoring
AI-powered monitoring detects and resolves issues before they impact your business. We fix problems you never knew existed.
Single Point of Accountability
No more finger-pointing between vendors. GXA owns your IT outcomes—one accountable partner from strategy to support.
Enterprise-Grade Security
gShield security stack included: 24/7 threat monitoring, managed detection & response, email security, and vulnerability scanning.
IT Support Options
Whether you need a complete IT department or support for your existing team, we have the right solution.
Fully Managed IT Support
We become your entire IT department. Strategic vCIO leadership, dedicated IT Manager, and complete support—all under one predictable monthly investment.
Learn more → Best for: Companies with internal ITCo-Managed IT Support
Augment your internal IT team with escalation support, strategic guidance, and enterprise-grade tools they could not afford alone.
Learn more →Industries We Support in Dallas
From Downtown Dallas to the Design District, we support businesses across diverse industries with specialized IT expertise and compliance knowledge.
- Professional Services (Law, Accounting, Consulting)
- Healthcare & Medical Practices
- Manufacturing & Distribution
- Financial Services
- Construction & Real Estate
- Nonprofits & Charter Schools
Compliance-Ready IT Support
Dallas businesses face complex compliance requirements. GXA is SOC 2 Type II attested and ISO 9001:2015 certified, delivering IT support that helps you meet HIPAA, PCI-DSS, SOC 2, and CMMC requirements.
GXA Headquarters
269 W. Renner Pkwy
Richardson, TX 75080
Located in the heart of the Telecom Corridor, just minutes from Downtown Dallas and the entire DFW metroplex.
Your Dallas Neighbor, Not a Call Center
GXA is headquartered in Richardson—part of the Dallas business community since 2004. When you partner with us, you get a local team that understands Dallas businesses and can be on-site when you need us.
Your dedicated Virtual IT Manager visits on-site monthly, building relationships and proactively addressing issues before they become problems. That is the GXA difference—IT support that feels like an extension of your own team.
Schedule On-Site VisitFrequently Asked Questions
What IT support services does GXA provide in Dallas?
GXA provides comprehensive IT support in Dallas including 24/7 helpdesk, network monitoring, server management, cybersecurity, backup and disaster recovery, vendor management, and strategic IT leadership through our vCIO and vITM model.
How fast is your IT support response time?
Our average response time is 15 minutes for critical issues. With our Richardson headquarters just minutes from Dallas, we provide rapid on-site support when needed, backed by 24/7 remote support availability.
Do you provide on-site IT support in Dallas?
Yes, your dedicated Virtual IT Manager visits on-site monthly to meet with your team, review standards, and proactively address potential issues. For emergencies, our local presence means we can be on-site quickly.
What size businesses do you support in Dallas?
We serve Dallas businesses with 20-500 employees, typically $5M-$100M in revenue. Our ideal clients have outgrown their current IT support and need strategic technology leadership, not just break-fix help.
What makes GXA different from other Dallas IT support companies?
Unlike typical MSPs, GXA provides strategic IT leadership with dedicated vCIO and Virtual IT Manager roles. We focus on proactive IT management with monthly on-site visits, not reactive ticket-closing. Our 21 years of Dallas experience, SOC 2 attestation, and ISO 9001 certification demonstrate our commitment to quality.
Ready for IT Support That Gets Results?
If your Dallas business has outgrown its current IT support, let's talk. Get a free IT assessment and see what strategic technology leadership looks like.